FAQ
Straight answers
What does “verified” actually mean?
A verified number was recorded by the Caught Stealing PRO100™ during a rep in the Caught Stealing app — pop time, throw velocity, exchange or distance. It arrives on your profile from the device, carries the seal, and you can't edit it.
Numbers you type in yourself — showcase results, 60 times, bat speed — live in a separate self-reported section that is clearly labelled. Coaches can always tell which is which, which is exactly why the verified ones carry weight.
Do I need a Caught Stealing PRO100™?
No. You can build a full profile — film, academics, showcase numbers, coach contacts — and use Find My Schools and the coach email without one.
A Caught Stealing PRO100™ is what turns your catching and throwing numbers into verified numbers. Without one, that section of your profile simply stays empty.
Who sees my profile?
You do, and any coach you choose to send it to. There is no public page and no directory — nothing about you is browsable on the web.
Your profile leaves your phone only when you send it: you pick the coach, you send the email, from your own mail app.
How do coaches get my card?
Open a program in Find My Schools, pick the coach who recruits your position, and tap share. Your recruiting card becomes a one-page PDF attached to an email that opens in your own mail app.
You send it, from your address, so replies come back to you. We don't email coaches on your behalf and we don't track whether they opened it.
Can parents use it?
Yes — and for athletes under 13 a parent or guardian must create and manage the account.
Most families share the athlete's account: a parent sets it up, keeps the academics and film current, and the athlete sends the emails. A separate view-only parent login is coming later.
My access code didn't arrive.
Check the spam folder for a message from us first — that's where it usually is.
Your code is also always on your Account page here on the web, and there's a “Resend code” button on it. Sign in, open Account, and either copy the code straight off the page or resend the email.
What about refunds?
Email info@caughtstealing.com and tell us what happened. If it isn't doing what you expected, we'd rather sort it out than keep the money.
How do I enter my code?
Open the app, go to Account, and tap “Enter access code.” Paste the code and you're unlocked on that device.
You only do this once per account. If you reinstall the app, sign in and enter the code again — it stays valid for your full term.